Bookings at the Reserve Vault

Strictly by Appointment Only

The Reserve Vault is a high security facility which accordingly only allows access to clients within the following rules.

  • Visitation to the Reserve Vault is strictly by appointment with photographic ID
  • Appointments can be made by email to or by calling (07) 3221 6128
  • For new clients Photographic ID must be emailed to at least 24 hours prior to your visit.
  • All persons visiting the vault must be specified in the booking and will need to provide photographic ID or access will be denied.
  • Persons arriving late to appointments without notifying the Vault will forfeit their appointment, same day rescheduling is not guaranteed.
  • No phones or cameras are allowed in the Vault area under any circumstances.
  • Fixed security systems mean neither clients, staff nor management can access the vault out of hours, without exception.

Some of this might sound a little onerous but everything we do at Reserve Vault is about providing a world class level of security.  Ultimately that is what our clients want above all else and they understand certain flexibilities don’t fit with such a service. 

When at the Reserve Vault clients are always accompanied by a fully qualified Security and Customer Service Officer as they visit their storage unit but given privacy when dealing with it’s contents.  We always limit appointments to 2 individual clients within the vault at any one time and each with a Security and Customer Service Officer. This gives clients the assurance of having complete security and privacy on their appointed time.

We often invite clients to go and experience other so-called high security facilities to compare the level of real security and privacy that we offer.

Go to Mobile Site All images on this website are illustrative only and for security reasons
are not representative of the facilities at the Reserve Vault